Returns and Refunds 

 

We do hope that you will be happy with the products you purchase, however if you need to return an item to us then simply return it with its included accessories and packaging within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method.

Some items will be subject to a 10% surcharge.  These include:

• Parts which have been fitted and then removed due to incorrect diagnosis

• Returns which are initiated after the 14 day period has passed

 

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a statutory right to cancel your order and receive a full refund if, for any reason, the goods are faulty or damaged. You must notify us within 14 working days of receiving the products. Items must be returned in their original condition and packaging. If the returned items are not in a resalable "as new" condition a refund may not be possible. If items are missing from your order, please notify us as soon as possible. This regulation only covers the United Kingdom. If you are ordering from an international location please check your country's regulations on Distance Selling as this may vary. If you are ordering from a country that is outside of the United Kingdom this regulation is not applicable, but we will do our best to adhere to these guidelines in the way your returns are dealt with. You have the right to return any item ordered, for no reason and without penalty for a refund. This excludes special order items. 

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Once you have notified us that you are cancelling your order any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay postage costs, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

 

Goods must be returned to our head office within 14 days of notifying our sales team.

Returns are sent at your own expense.

 

Cliff Jenkins Agri Services Ltd recommends that you return goods with proof of posting. We cannot accept responsibility for parcels lost in transit when being returned to us.